Frequently Asked Questions
Topics
The simplest and recommended way to contact us is to use the "" contact us "form available on our site at the foot of the page.
This allows us to better organize and follow your request.
You can also write directly to our official email address: info@kwrwatch.com
We do our best to respond within 24 to 48 hours (excluding weekends and holidays).
No, to guarantee optimal traceability and precise monitoring of each request, the support is only done via the form "Contact us" on our site.
This is the fastest and organized way to get a clear response.
You can also write to us directly to: info@kwrwatch.com
You can write us in French or English. We will do our best to answer you in the language used.
We generally respond under 24 to 48 hours , depending on the influx of requests. Thanks for your patience.
As soon as a message is sent via our contact form (section “Contact us” at the length of the page), A discussion wire is automatically created in your customer area .
This allows you to easily follow the history of your exchanges, the answers of our team, and the evolution of your request.
⚠️ Attention: If you contact us directly by e-mail, the follow-up will not be integrated into your customer area. For optimal support, we strongly recommend using the contact form.
You will also be notified by e-mail with each new answer.