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guaranteed & amp; After-sales service (after-sales service)

at KWR, each watch is assembled with extreme care and high precision watch components. Our watches are covered by an international 2 -year guarantee, a guarantee of our commitment to quality.

1. International guarantee - 24 months

KWR watches are guaranteed for 2 years (24 months) from the delivery date. This guarantee covers:

  • manufacturing defects

  • Movement dysfunctions

  • internal defects linked to normal use

are excluded from the guarantee:

  • Damage linked to shocks, immersions outside tolerance or bad manipulation

  • Natural wear: scratches, worn bracelet, etc.

  • The repairs made outside the Kwr

    network

  • theft or loss

2. Non -repairable model - exchange or voucher

if it is impossible to repair a watch (model in limited series), KWR will offer according to available stocks:

  • an exchange with an identical model, if still in stock

  • or a voucher of the original value of the watch, valid only on the site kwrwatch.com

In this case, the new watch benefits from the remaining guarantee of the initial product (see Prorata below).

3. Staying duration of guarantee in the event of an exchange (Prorata temporis)

If a watch exchange is made during warranty, the remaining warranty is preserved.

Example:
A 24 -month guaranteed watch is exchanged after 12 months → The new watch is guaranteed 12 months.

No new full warranty starts in exchange.

4. Returns & amp; After -sales service - Terms

Any return within the framework of the after -sales service must imperatively include:

  • watch it in its original case

  • The second bracelet provided

  • The numbering card

  • proof of purchase

➡️ The package must be returned with compulsory tracking number (secure and traceable shipping).

5. Refund of return costs

The return costs are advanced by the customer,But reimbursed by KWR on presentation of a transport invoice (return with follow -up only).

Without invoice: no refund possible.

6. Warranty service

Outside warranty or for non -covered damage, a personalized quote will be offered. We ensure repairs or interviews via our approved workshop.

📩 Sav contact

For any request: info@kwrwatch.com