Frequently Asked Questions
Topics
To place an order, simply visit our online store, select the XCT-1 watch (or any other available item), and add it to your cart. Once in your cart, click “Order” and follow the steps: create an account or log in, select your delivery option, and then make a secure payment via PayPal. Once your order is confirmed, you will receive a confirmation email.
We accept payments by bank card via Paypal. All payments are secured via an SSL protocol.
Yes. The KWR website allows you to display prices in multiple currencies for your convenience. However, the final payment is processed via PayPal or your credit card, and PayPal automatically converts the amount to your chosen currency based on the current exchange rate.
Therefore, there may be a slight difference between the amount displayed on the website and the amount finalized during checkout, due to the exchange rates applied by PayPal or your bank. This variation is normal and depends on your payment provider's conversion policies.
Currently, we do not offer a payment solution in several times directly on our site.
However, Paypal can sometimes offer a payment in 4 times at no cost for orders below 2,000 € .
This functionality depends on the eligibility of the customer and the amount of the order. If this option is available, it will automatically appear during payment via your PayPal account.
for the upper amounts, we recommend a payment in one go.
yes. Once the payment is validated, you receive a confirmation email. If you do not receive it within 15 minutes, remember to check your spam or contact us via the contact form.
yes. Once your payment is validated, you will automatically receive a order confirmation e-mail .
This message summarizes your purchase, delivery details, as well as the order number.
If you don't receive anything after a few minutes, remember to check your unwanted letters.
In case of doubt, you can also contact us via the page 008} Customer service .
your invoice is sent automatically by e-mail at the time of shipping of your order.
It is also included in the package , as proof for customs passing if necessary.
if you do not find it or if you need a copy, you can contact us via the page 008} Customer service .