Frequently Asked Questions

We accept payments by bank card via Paypal. All payments are secured via an SSL protocol.

Yes. The KWR website allows you to display prices in multiple currencies for your convenience. However, the final payment is processed via PayPal or your credit card, and PayPal automatically converts the amount to your chosen currency based on the current exchange rate.
Therefore, there may be a slight difference between the amount displayed on the website and the amount finalized during checkout, due to the exchange rates applied by PayPal or your bank. This variation is normal and depends on your payment provider's conversion policies.

Currently, we do not offer a payment solution in several times directly on our site.

However, Paypal can sometimes offer a payment in 4 times at no cost for orders below 2,000 € .
This functionality depends on the eligibility of the customer and the amount of the order. If this option is available, it will automatically appear during payment via your PayPal account.

for the upper amounts, we recommend a payment in one go.

yes. Once the payment is validated, you receive a confirmation email. If you do not receive it within 15 minutes, remember to check your spam or contact us via the contact form.

yes. Once your payment is validated, you will automatically receive a order confirmation e-mail .
This message summarizes your purchase, delivery details, as well as the order number.

If you don't receive anything after a few minutes, remember to check your unwanted letters.
In case of doubt, you can also contact us via the page 008} Customer service .

your invoice is sent automatically by e-mail at the time of shipping of your order.
It is also included in the package , as proof for customs passing if necessary.

if you do not find it or if you need a copy, you can contact us via the page 008} Customer service .

We ship internationally. Whether you're in France, the United Arab Emirates, Europe, or anywhere else in the world, we'll ship your KWR watch wherever you are.
All orders (excluding the United Arab Emirates) are invoiced excluding taxes. Any customs duties and import taxes are the customer's responsibility, according to the regulations in force in your delivery country.

Our shipments start from Dubai .
The deadlines vary according to your destination:

• United Arab Emirates : 3 to 5 working days

• International : 5 to 10 working days
  An e-mail with your follow-up number will be sent to you as soon as you ship.
  deadlines may vary depending on the period and customs conditions of the country of destination.

As soon as your order is shipped, you receive an e-mail with a tracking number and a direct link to the carrier.
You can also access the follow -up from your customer area on our site.

• Free delivery for all Watches Kwr , worldwide.

• for other articles (caps, polo shirts, accessories ...), shipping costs can be applied depending on the country and the weight of the package.

The exact costs are automatically displayed at the time of the order, before validation of the payment.

Yes, we also deliver to the overseas departments and territories.
Note that deadlines can be a little longer, and customs fees can apply.

All KWR watches benefit from an 2 -year -old international warranty , from the delivery date.
It covers manufacturing defects and mechanical problems outside the improper use.

The KWR warranty is valid for 2 years from the date of receipt of the watch. It covers:

- Manufacturing defects

- Problems related to the mechanical movement

- Original assembly or adjustment defects

Not covered:

- Damage resulting from shock, fall, or impact

- Exposure to water beyond the indicated limits (watch not intended for diving or water sports)

- Natural wear and tear (strap, scratches on the case or crystal)

- Any modification, repair, or opening of the watch by a third party not authorized by KWR

- Damage caused by improper or negligent use

For all service requests, a technical inspection will be performed upon receipt of the watch. If the problem falls within the scope of the warranty, the repair is free of charge. Otherwise, a quote may be provided.

For all after-sales service requests, we recommend using our contact form on our website. This allows us to better track your request and respond more quickly.
Please provide the following information:

- Your order number

- A precise description of the problem encountered

- One or more photos of the product, if possible (to facilitate analysis)

We will get back to you shortly with instructions on how to proceed.

yes.
even excluding warranty, your watch can be repaired.
You have two options:

• contact us directly to the following address: info@kwrwatch.com for a personalized quote.

• Call on a local qualified watchmaker , if you prefer an intervention close to you.

In all cases, we advise you to favor a professional who is used to high -end mechanical watches.

during the warranty period :
kWr covers the return transport costs.
The process is simple:

• The customer contacts us via info@kwrwatch.com or via the contact form.

• We send him a prepaid transport voucher (generated via DHL, FEDEX or other pro transporter).

• Once the repair has been made, we return the watch at our expense.

excluding warranty :
The transport costs are the responsibility of the customer, both for sending and for the return.
We tell him the sending address and the terms according to the country.

Although the laws of the United Arab Emirates (where KWR is based) do not require us to grant a right of withdrawal, we have chosen to voluntarily apply a 7-day return period after receipt of your order.
If you change your mind, you can return your watch to us, provided it is unworn, in perfect condition, and in its original packaging (card, box, protective covers, etc.).

⚠️ Return shipping costs are the customer's responsibility, and we recommend using a tracked and insured service. Once the watch is received and inspected, we will process a refund excluding the initial shipping costs.

Just send a request to info@kwrwatch.com or via our contact form with your order number.
We will send you the detailed instructions as well as a return address.
⚠️ The return costs are the responsibility of the customer, except in the event of an error on our part.

Currently, the XCT-1 is a very limited edition watch (100 numbered pieces), which does not allow for exchanges for another model from the same series.
As soon as new collections become available, an exchange for another KWR model may be considered, provided the request is made within the 7-day cooling-off period, and the watch is:

- Unworn

- In perfect condition

- Returned in its original packaging

⚠️ Numbers are randomly assigned upon shipment, and it is not possible to request an exchange for a specific number (e.g., changing from #25/100 to #55/100).

For any requests or questions, please contact us via the contact form. We will review each case individually.

The refund is made under 7 working days after receipt and inspection of the returned watch.
The refund is made via the same means of payment as that used during the purchase.

The XCT-1 is the First watch created by Kwr-Kinetic Watch Racing.
inspired by precision mechanics and car sports, it embodies our vision: a technical watch , racy and designed with passion.
Each component is chosen with care, from the Swiss movement Sellita SW200-1 Semi-skeleton customized with bluish screws and high-end finishes.
series limited to 100 numbered copies.

At KWR, we believe in total transparency regarding the origin of our components and our manufacturing process. The watch is not entirely manufactured in-house, but each step is rigorously controlled, following a philosophy we fully embrace: Made in World. Here's the breakdown:

- The movement is a semi-skeletonized Sellita SW200-1, made in Switzerland. We personalize it (engraving, blued screws, black coating).

- The case and certain parts are machined in China, in workshops specializing in high-end watchmaking, selected for their quality.

- Final assembly is carried out by hand in our workshop in Dubai, where each watch is meticulously inspected before shipping.

Some brands assemble in France or Switzerland using Asian components and display "Made in France." We prefer to tell it like it is. KWR represents international expertise, assembled in Dubai, driven by an independent vision.

yes. The XCT-1 is Beginning of the adventure .
new models are already in reflection, with a willing will to remain faithful to our DNA :
Precision, character, and limited series.
Stay connected via our blog or our newsletter to discover the next creations.

The XCT-1 is a fixed series.
but a tailor-made personalization project is in preparation , in particular via our shop in Dubai.
You can soon choose certain elements (colors, bracelets, background, etc.) for a unique experience.

yes. The KWR XCT-1 is produced in edition strictly limited to 100 pieces .
Each watch is numbered individually , and this double :

• A first engraving appears on the rear telescope (eg: 26/100),

• A second integrated into the dial, side side - Rare in the watchmaker.

This double numbering makes each piece truly unique , in addition to highlighting our requirement in terms of design and authenticity.

Yes, at Kwr, The customizable watch project is being developed .
Our ambition: offer an exclusive experience where each customer can compose their watch on site, in Dubai.

you will choose:

• La Needles color

• the Dial background

• The elements of the case

• the bracelet , etc.

Once the options have been validated, the watch will be assembled in front of you , on a large stone table, in the heart of our shop.
A unique moment, thought to reflect the universe of mechanical precision.

To complete this experience, a non -alcoholic refreshment or a coffee will be offered, in compliance with local alcohol laws in Dubai (especially in shopping centers).

not yet. For the moment, personalization will be done only in store , in order to guarantee a human, exclusive and precise experience.

An online module is envisaged for later, but nothing will replace the pleasure of seeing his watch come to life before his eyes.

Yes, the final price depends on the choices made (type of needles, finishes, bracelet, etc.).
A clear price grid will be displayed in store, and each customer will be accompanied to make their choices.

The complete personalization experience is planned by appointment and will last between 2 and 3 hours .

This time included:

• discovery and Choice of components (dial, needles, bracelet, etc.)

• personalized advice

• l ’ Hand assembly of your watch, made before your eyes on our large workshop table.

A moment thought as an immersion in the universe of micro-mechanics, to live in complete exclusivity.

No, customizable watches will not be numbered , because each piece will be unique by nature - assembled according to the aesthetic and technical choices of each client.

The KWR blog immerses you behind the scenes of the brand. You will discover the manufacturing stages, technical choices, the evolution of projects, as well as reflections on design, mechanics and watchmaker.

We regularly publish new articles - approximately 1 time a week - to document the progress of production in real time, brand inspirations, or share key moments.

The blog is accessible directly from the home page via a dedicated link.

The blog on the site does not offer a system of comments at the moment.
On the other hand, each published article will also be shared on our Facebook page, where you can freely react, ask your questions and exchange with the community.

KWR is an independent watch micro-march, born from the passion of a French micro-mechanic installed in Dubai.
It combines racy design, mechanical precision and a free vision, without industrial constraint.

Create a micro-brand is to choose freedom: that of designing without compromise, selecting your partners, and expressing a strong identity.
KWR was born from a personal journey, failures transformed into creative energy, and a desire: to propose watches with a soul.

This is the very essence of the brand:
Kinetic for movement, life, mechanics in action.
Watch for precision watchmaking.
Racing for the inspiration of mechanical sports, tense lines and controlled adrenaline.

behind Kwr, there is not a committee or an anonymous group.
There is Sébastien , passionate micro-mechanic, hot rods manufacturer, lover of precision and challenges.
An atypical course, a rebirth, a watch.

The simplest and recommended way to contact us is to use the "" contact us "form available on our site at the foot of the page.
This allows us to better organize and follow your request.

You can also write directly to our official email address: info@kwrwatch.com

We do our best to respond within 24 to 48 hours (excluding weekends and holidays).

No, to guarantee optimal traceability and precise monitoring of each request, the support is only done via the form "Contact us" on our site.
This is the fastest and organized way to get a clear response.
You can also write to us directly to: info@kwrwatch.com

You can write us in French or English. We will do our best to answer you in the language used.

We generally respond under 24 to 48 hours , depending on the influx of requests. Thanks for your patience.

As soon as a message is sent via our contact form (section “Contact us” at the length of the page), A discussion wire is automatically created in your customer area .
This allows you to easily follow the history of your exchanges, the answers of our team, and the evolution of your request.

⚠️ Attention: If you contact us directly by e-mail, the follow-up will not be integrated into your customer area. For optimal support, we strongly recommend using the contact form.

You will also be notified by e-mail with each new answer.

yes. All the data you provide to us are secure and are never sold.
We comply with the regulations in force on data protection.

absolutely. Payments are managed by Paypal , a solution recognized for its safety.
Your banking information is never registered on our site.

No. Your data is never sold or shared for third parties for commercial purposes.
They are used only for processing your order or communications related to KWR.

yes. You can at any time request the deletion of your account and your personal data by contacting us via the "Contact us" form.

We are always open to partnerships with creators of content passionate about watchmaking, design or the automotive universe.
Present your profile via the contact form. We will study each request carefully.

kWr is an independent micro-march with an exclusive distribution.
However, we are listening to proposals consistent with our universe.
Contact us with the details of your store or network.

Yes. KWR welcomes creative projects in collaboration with brands, artists, or designers who share our vision of precision, style, and authenticity.
Submit your idea via our form.

Not yet, but the opening of a KWR boutique in Dubai is in the works.
This location will house our watches, accessories, and an immersive experience centered around customization.
Follow our blog on the homepage or our networks to stay informed.

Yes. Once open, the KWR boutique in Dubai will offer our limited-edition models, KWR accessories (caps, polo shirts, etc.), and customizable watches for sale.
This boutique will be our only physical point of sale, as our series are limited and each piece is carefully produced.
The stock will be updated regularly.

Of course. The boutique will be designed as a place of experience.
You will be able to discover the watches, chat with our team, and watch the customizable models being assembled, even without purchasing anything.