Frequently Asked Questions
Topics
All KWR watches benefit from an 2 -year -old international warranty , from the delivery date.
It covers manufacturing defects and mechanical problems outside the improper use.
The KWR warranty is valid for 2 years from the date of receipt of the watch. It covers:
- Manufacturing defects
- Problems related to the mechanical movement
- Original assembly or adjustment defects
Not covered:
- Damage resulting from shock, fall, or impact
- Exposure to water beyond the indicated limits (watch not intended for diving or water sports)
- Natural wear and tear (strap, scratches on the case or crystal)
- Any modification, repair, or opening of the watch by a third party not authorized by KWR
- Damage caused by improper or negligent use
For all service requests, a technical inspection will be performed upon receipt of the watch. If the problem falls within the scope of the warranty, the repair is free of charge. Otherwise, a quote may be provided.
For all after-sales service requests, we recommend using our contact form on our website. This allows us to better track your request and respond more quickly.
Please provide the following information:
- Your order number
- A precise description of the problem encountered
- One or more photos of the product, if possible (to facilitate analysis)
We will get back to you shortly with instructions on how to proceed.
yes.
even excluding warranty, your watch can be repaired.
You have two options:
-
contact us directly to the following address: info@kwrwatch.com for a personalized quote.
-
Call on a local qualified watchmaker , if you prefer an intervention close to you.
In all cases, we advise you to favor a professional who is used to high -end mechanical watches.
during the warranty period :
kWr covers the return transport costs.
The process is simple:
-
The customer contacts us via info@kwrwatch.com or via the contact form.
-
We send him a prepaid transport voucher (generated via DHL, FEDEX or other pro transporter).
-
Once the repair has been made, we return the watch at our expense.
excluding warranty :
The transport costs are the responsibility of the customer, both for sending and for the return.
We tell him the sending address and the terms according to the country.